Resources & Toolkits
Service user and carer involvement strategy
A strategy for involving service users and carers in healthcare education. Developed by Teesside University
Teesside University payment policy for service user involvement
Deciding upon a payment policy for service user involvement can be a minefield to negotiate; this policy has been developed and adopted by Teesside University.
Northumbria University, School of Health, Community and Education Studies. Service User and Carer Sub-Committee
The School of Health, Community and Education Studies at Northumbria University are revalidating all their undergraduate healthcare curricula - for nurses, midwives, occupational therapists, physiotherapists, operating department practitioners - in May 2007. You can find out about how service user and carers are being involved in the process by using this link.
Expert Patient Programme
The Expert Patients Programme is a self-management course giving people with a long-term illness the confidence, skills and knowledge to manage their condition better and be more in control of their lives.
Asking the Experts
A guide to involving people in shaping health and social care services. Produced by the Service Users & Carers Network at London metropolitan University.
Department of Health (2006) Reward and Recognition
The principles and practice of service user payment and reimbursement in health and social care. A guide for service providers, service users and carers. This guide sets out the principles and practice for paying and reimbursing service users and volunteers for their involvement in health and social care improvements. It sets out the responsibilities for service providers and services users and volunteers.
Trent Strategic Health Authority (2005) Principles for practice
Involving service users and carers in health care education and training. This is a background to the guide which outlines the principles needed to guarantee that the involvement of service users and carers is embedded at all levels in the design, delivery and review of healthcare programmes. The guide itself provides a self assessment framework which includes a tool to help organisations map where they are and develop an action plan.
Social Care Institute for Excellence (2004)
Involving service users and carers in social work education This guide covers the principles, practicalities and a range of approaches to building and sustaining partnerships with service users and carers in training for social work and social care staff and the design and delivery of services.
Social Policy and Social Work (SWAP)
Shifting the balance: an example of a policy initiative on user involvement.
Mental health in higher education (MHHE)
Learning from experience. Involving service users and carers in mental health education and training. Higher Education Academy/NIMHE/Trent Workforce Development Confederation. This guide contains an introduction to involving service users and carers and points to good practice. It includes a range of evaluation tools to chart progress and identify next steps.
Centre of Excellence in Interdisciplinary Mental Health
The Centre of Excellence in Interdisciplinary Mental Health has produced online resources on service user and carer involvement in interdisciplinary education. Exercises and video clips have been created to stimulate thought and debate about some of the processes required to engage 'experts through experience' in the delivery of teaching programmes.
Pepin
An email discussion list has recently been established - the Professional Education Public Involvement Network (PEPIN)- and now has 80 or so members. This list is used to share information and promote discussion relevant to the inclusion of patient, service user and carer voices in professional education. It aims to provide an opportunity for everybody with an interest in service user/survivor, carer and patient involvement in professional education - across the disciplines - to share ideas, questions, dilemmas and perspectives.
Participation: finding out what difference it makes
This online resource is based on research to develop measures that can be used to help evaluate the impact of service user and carer participation and is produced in tandem with Position paper 09: Developing measures for effective service user and carer participation. This SCIE commission is designed to help users, carers and professional design and implement effective evaluations of user and carer participation.
Developing measures for effective service user and carer participation
This paper presents the process and outcomes of research in to service user and carer participation in developing social care services. This research was charged not with evaluating the impact of participation, but with scoping what is know about it and how evaluations are being conducted.
The participation of adult service users, including older people, in developing social care
This online practice guide focuses on how practitioners and managers can initiate and sustain the participation of adult service users, including older people, in ways that empower service users and reflect a shared commitment to developing social care services.
National Library for Health's Patient and Public Involvement Specialist Library.
This Library aims to support the implementation of patient, user, carer and public involvement in health care by providing access, in one location, to the best information which is available on the Web.
